Gaya APA
Tjiptono, Fandy, Diana, Anastasia. ().
Total Quality Management .
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Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
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Text.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
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Text.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
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Print.